Crypto.com Onchain

Occasionally, due to the congested network traffic or app traffic, the Onchain app will encounter display issues that lead to your balances and transaction history not showing up.

Please rest assured that your crypto assets are safe, as the Onchain app is a non-custodial app - Crypto.com does not hold your crypto, your crypto assets always follow your private keys, aka your <a href="https://help.crypto.com/en/articles/3957439-what-is-a-recovery-phrase" rel="nofollow noopener noreferrer" target="_blank">recovery phrase</a>. The Onchain app is only an app interface to display your crypto balances and provide an easy UI for you to manage your crypto assets.

Your recovery phrase allows you access to your crypto assets, always <a href="https://help.crypto.com/en/articles/3957410-how-do-i-backup-my-recovery-phrase" rel="nofollow noopener noreferrer" target="_blank">backup your recovery phrase</a> and keep it safe! You can easily import your crypto assets with your recovery phrase into other wallet app interfaces to see and manage your crypto assets.

You may refer to the following blockchain explorers for the latest balance and transaction info:

ETH &amp; ERC-20 tokens: <a href="https://etherscan.io/" rel="nofollow noopener noreferrer" target="_blank">https://etherscan.io/</a>

BTC/LTC/XRP/XLM: <a href="https://blockchair.com/" rel="nofollow noopener noreferrer" target="_blank">https://blockchair.com/</a>

ATOM: <a href="https://www.mintscan.io/cosmos" rel="nofollow noopener noreferrer" target="_blank">https://www.mintscan.io/cosmos</a>

CRO (Crypto.org Chain): <a href="https://crypto.org/explorer/" rel="nofollow noopener noreferrer" target="_blank">https://crypto.org/explorer/</a>

- ETH &amp; ERC-20 tokens: <a href="https://etherscan.io/" rel="nofollow noopener noreferrer" target="_blank">https://etherscan.io/</a>
- BTC/LTC/XRP/XLM: <a href="https://blockchair.com/" rel="nofollow noopener noreferrer" target="_blank">https://blockchair.com/</a>
- ATOM: <a href="https://www.mintscan.io/cosmos" rel="nofollow noopener noreferrer" target="_blank">https://www.mintscan.io/cosmos</a>
- CRO (Crypto.org Chain): <a href="https://crypto.org/explorer/" rel="nofollow noopener noreferrer" target="_blank">https://crypto.org/explorer/</a>

Information about potential balance display issues on the Onchain app, due to congested network or app traffic

Why are my balances not showing on Crypto.com Onchain?

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