Crypto.com Onchain

Deleting your account is a soft delete. We only retain your email address and wallet address. All other personal data, interests, and preferences will be permanently deleted. You can sign back in at any time to reactivate your account.

Before deleting, we recommend withdrawing all assets from your account to an external wallet.

Open Cronos app and go to Profile &gt; Settings.

Read the confirmation message carefully. Once you delete your account, you will lose access to all Cronos app features.

1. Before deleting, we recommend withdrawing all assets from your account to an external wallet.
2. Open Cronos app and go to Profile &gt; Settings.
3. Scroll down and tap Delete Account.
4. Read the confirmation message carefully. Once you delete your account, you will lose access to all Cronos app features.
5. Tap Confirm to delete your account.

I still have assets in my account.

We strongly recommend withdrawing all funds before deleting. Go to your Portfolio and withdraw any remaining balance to an external wallet.

Can I reactivate my account after deleting it?

Yes. Simply download Cronos app and sign in again using the same method you originally used (Google, Apple, or Passkey). Your account will be reactivated. Note that only your email address and wallet address are retained — your personal interests and preferences will need to be set up again.

I deleted my account but I can still see it when I log in.

Account deletion may take up to 24 hours to fully process. If it persists, contact support.

This article explains how to delete your Cronos app account and what happens to your assets

How to delete your account

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