Crypto.com Onchain

Most withdrawals are processed within a few minutes of confirmation. Your balance updates and you receive a notification when the withdrawal is complete.

Your withdrawal may be delayed for one of the following reasons:

High network activity: Occasional congestion on the Cronos network may extend processing times temporarily.

Account review: If your account requires additional verification, your withdrawal will be paused until the review is complete. You will receive a notification if this applies.

System maintenance: Withdrawals are temporarily paused during scheduled maintenance. Check in-app notices for any planned downtime.

1. High network activity: Occasional congestion on the Cronos network may extend processing times temporarily.
2. Account review: If your account requires additional verification, your withdrawal will be paused until the review is complete. You will receive a notification if this applies.
3. System maintenance: Withdrawals are temporarily paused during scheduled maintenance. Check in-app notices for any planned downtime.

If your withdrawal has been pending for more than 30 minutes and you have not received a notification, contact support through the app and include your withdrawal amount and the time it was submitted.

<b>My withdrawal is still pending after an hour. Is my money lost?</b>

No. Pending withdrawals are queued and will be processed. Contact support if you are concerned and include your transaction details.

<b>Will I be notified when my withdrawal completes?</b>

Yes. You will receive an in-app notification when your withdrawal is confirmed.

This article explains the common reasons a withdrawal may take longer than expected

Why is my withdrawal pending or delayed

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Why is my withdrawal pending or delayed

How long do withdrawals take?

Common reasons for a delay

What to do if your withdrawal is delayed

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