Steps
Check for a deposit notification. Open Cronos app and check for an in-app notification confirming your deposit was received.
Check your Portfolio balance. If your deposit was received, your USDC balance on the Portfolio page will reflect the new amount.
Verify the deposit address. Go to Deposit, select the same asset and network you used, and confirm the address shown matches the one you sent to.
Check the network. Make sure you sent on the correct network. For example, USDC on Ethereum must be sent via the Ethereum network, not another network.
Check the minimum deposit amount. Deposits below the minimum for your selected network cannot be processed. See Deposit and withdrawal limits for the minimums.
Wait a little longer. Crypto deposits usually arrive within a minute. If more than 30 Contact support. Tap the support icon in the app and provide the asset and network used, the amount sent, and the time of the transaction.
Questions
I sent funds from the wrong network. Can they be recovered?
Funds sent via an unsupported network cannot be automatically recovered. Contact support immediately with your transaction details.
My deposit status shows detected but my balance has not updated.
Your deposit has been received and is being processed. Your balance will update shortly. If it has not updated after 15 minutes, contact support.
I made a deposit a long time ago and never received it. Can I still report it?
Yes. Contact support with your original transaction details and we will investigate.