Crypto.com Onchain

Wait a few moments. Some transactions take up to 30 seconds to confirm and appear in your history.

Pull down on the Portfolio or Transaction History page to refresh.

Check that you are looking at the correct asset. Tap Portfolio and find the specific asset to see its transaction history.

If the transaction still does not appear after 2 minutes, go to Profile &gt; Settings &gt; Help and submit a support request with the following details: the asset, the approximate amount, the time you submitted the transaction, and what type of transaction it was (trade, deposit, or withdrawal).

1. Wait a few moments. Some transactions take up to 30 seconds to confirm and appear in your history.
2. Pull down on the Portfolio or Transaction History page to refresh.
3. Check that you are looking at the correct asset. Tap Portfolio and find the specific asset to see its transaction history.
4. If the transaction still does not appear after 2 minutes, go to Profile &gt; Settings &gt; Help and submit a support request with the following details: the asset, the approximate amount, the time you submitted the transaction, and what type of transaction it was (trade, deposit, or withdrawal).

Deposits from external wallets may take a few minutes depending on network confirmation times. If it has been more than 10 minutes, contact support.

<b>I see the transaction but the status says Processing.</b>

This means the transaction is being confirmed on the network. Wait for it to update to Complete. If it remains in Processing for more than 5 minutes, contact support.

<b>My trade executed but my balance did not update.</b>

Pull down to refresh your portfolio. If the balance still looks incorrect, contact support with the trade details.

This article explains what to do if a trade, deposit, or withdrawal is not appearing in your transaction history

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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