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Force close Cronos app completely and reopen it.

Check that your device has a stable internet connection (Wi-Fi or mobile data).

Make sure you are running the latest version of Cronos app. Go to the App Store or Google Play and check for updates.

If the issue persists, restart your device.

If the app still does not work after restarting, delete and reinstall Cronos app. Your account and assets are safe and will be restored when you sign back in.

1. Force close Cronos app completely and reopen it.
2. Check that your device has a stable internet connection (Wi-Fi or mobile data).
3. Make sure you are running the latest version of Cronos app. Go to the App Store or Google Play and check for updates.
4. If the issue persists, restart your device.
5. If the app still does not work after restarting, delete and reinstall Cronos app. Your account and assets are safe and will be restored when you sign back in.

The app loads but certain pages are blank.

This is usually a connectivity issue. Try switching between Wi-Fi and mobile data.

I updated the app but it still crashes.

Make sure your device operating system is up to date. Check the App Store or Google Play listing for minimum OS requirements.

I reinstalled but cannot log back in.

Use the same sign-in method you originally used (Google, Apple, or Passkey). Your account is tied to that identity.

This article explains what to do if Cronos app is not loading, freezing, or crashing on your device

App won't load or crashes

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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App won't load or crashes

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