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How to recover access to your account

This article explains how to regain access to your Cronos app account if you get a new device, reinstall the app, or get locked out. Recovery works with all sign-in methods: Google, Apple, and Passkey

Steps

  1. Download Cronos app on your new or existing device.

  2. Open the app and tap Get Started.

  3. Select the same sign-in method you used when you created your account (Google, Apple, or Passkey).

  4. Confirm your identity. For Google or Apple, sign in as usual. For Passkey, use your device's biometric prompt (Face ID, Touch ID, or PIN).

  5. Your account, wallet, and balances are restored automatically. No seed phrase or recovery code is needed.

Questions

I cannot remember which sign-in method I used.

Try all three options (Google, Apple, Passkey). Your account will only appear with the method you originally signed up with.

My balances are not showing after recovery.

Allow a few seconds for your portfolio to load. If balances still do not appear, contact support through Settings > Help.

I no longer have access to my Google or Apple account (or my passkey is lost).

For Google or Apple: recover your account through their respective support channels. For Passkey: check if your passkey synced to another device via iCloud Keychain, Google Password Manager, or your passkey provider. Cronos app cannot override your identity provider's security.

I signed up with a Passkey but it is not working on my new device.

Passkeys sync across devices through your iCloud Keychain (Apple) or Google Password Manager (Android). Make sure you are signed into the same iCloud or Google account on your new device. If the passkey did not sync, contact support through Settings > Help.

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