Steps
Immediately secure your sign-in method. For Google or Apple: change your password and enable two-factor authentication. For Passkey: make sure your device is locked with a strong passcode and that no one else has biometric access (Face ID, Touch ID) registered on your device.
Open Cronos app and check your transaction history for any activity you do not recognize.
Go to Profile > Settings > Help and submit a support request. Select the category "Account security concern."
Provide details about the suspicious activity including approximate dates and any transactions you did not authorize.
Our support team will review your case and take appropriate action, which may include temporarily restricting your account to prevent further unauthorized activity.
Questions
I cannot log in to my account.
If your Google or Apple account was also compromised, recover that account first through their support channels. If you use a Passkey, make sure your device is secured and try signing in again with your biometric or PIN. Then log back in to Cronos app.
I see transactions I did not make.
Report these immediately through the Help section. Include transaction details (amount, date, asset) in your support request.